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How to Resolve QuickBooks Error PS060

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QuickBooks is a widely-used accounting software that simplifies financial management for businesses of all sizes. However, like any software, it is not without its glitches. One such common issue is QuickBooks Error PS060. This error typically occurs during payroll updates and can disrupt your workflow significantly. In this article, we’ll dive deep into understanding QuickBooks Error PS060, its general causes, and provide a comprehensive troubleshooting guide to fix it.

What is QuickBooks Error PS060?

QuickBooks Error PS060 is an error message that users encounter while updating their payroll services. It usually reads something like, “Current Enhanced Payroll Service is Unavailable.” This error can be frustrating as it prevents you from processing payroll, which is a critical function for any business.

General Causes of QuickBooks Error PS060

Understanding the root causes of QuickBooks Error PS060 can help in preventing it from recurring. Here are some common reasons behind this error:

1. Subscription Issues

  • Expired Subscription: If your QuickBooks payroll subscription has expired, you will encounter this error.

  • Pending Subscription Renewal: Sometimes, a pending renewal or an issue with the renewal process can trigger this error.

2. Billing Information Problems

  • Outdated Billing Information: Incorrect or outdated billing details can cause QuickBooks to fail in processing your payroll service.

  • Payment Failure: If your payment for the payroll service has failed, it can lead to this error.

3. Server and Network Issues

  • QuickBooks Server Issues: Sometimes, QuickBooks servers may be down for maintenance or facing technical issues.

  • Network Connectivity Problems: Unstable internet connections can disrupt the communication between QuickBooks and its servers.

4. Software Glitches and Corrupt Files

  • Outdated QuickBooks Version: Running an outdated version of QuickBooks can cause compatibility issues and errors.

  • Corrupted QuickBooks Files: Corrupted or damaged QuickBooks files can interfere with the normal functioning of the software.

Troubleshooting Solutions to Fix QuickBooks Error PS060

Now that we have a grasp on what QuickBooks Error PS060 is and its causes, let’s move on to the solutions. Below are some effective troubleshooting steps to resolve this error:

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Step 1: Verify and Update Your Subscription

  1. Check Subscription Status:

    • Open QuickBooks and navigate to the Account Maintenance section.

    • Verify your payroll subscription status.

  2. Renew Subscription:

    • If your subscription has expired, follow the prompts to renew it.

    • Ensure that your payment information is up to date.

Step 2: Update Billing Information

  1. Access Your Intuit Account:

    • Go to the Intuit account management portal.

    • Sign in using your QuickBooks credentials.

  2. Update Payment Details:

    • Navigate to the billing section and update your payment information.

    • Ensure all details are accurate and current.

Step 3: Check Internet Connection

  1. Test Network Connection:

    • Ensure your internet connection is stable and working.

    • You can try restarting your router or modem.

  2. Switch Network:

    • If possible, switch to a different network to see if the issue persists.

Step 4: Update QuickBooks Software

  1. Check for Updates:

    • Open QuickBooks and go to Help > Update QuickBooks Desktop.

    • Follow the prompts to check for and install any available updates.

  2. Restart QuickBooks:

    • After updating, restart QuickBooks to apply the changes.

Step 5: Repair QuickBooks Installation

  1. Access Control Panel:

    • Open the Control Panel on your computer.

    • Navigate to Programs > Programs and Features.

  2. Repair QuickBooks:

    • Select QuickBooks from the list of installed programs.

    • Click on Repair and follow the on-screen instructions.

Step 6: Check QuickBooks Server Status

  1. Visit QuickBooks Status Page:

    • Go to the official QuickBooks status page to check if there are any ongoing server issues.

    • If servers are down, you may need to wait until the issue is resolved by Intuit.

Step 7: Contact QuickBooks Support

  1. Reach Out for Assistance:

    • If none of the above steps work, it’s best to contact QuickBooks support.

    • Provide them with detailed information about the error and the steps you’ve already taken.

Preventive Measures

To avoid encountering QuickBooks Error PS060 in the future, consider implementing the following preventive measures:

  • Regularly Update QuickBooks: Keep your QuickBooks software up to date with the latest patches and updates.

  • Monitor Subscription Status: Regularly check the status of your payroll subscription and renew it before it expires.

  • Maintain Accurate Billing Information: Ensure that your billing information is always up to date and accurate.

  • Backup QuickBooks Data: Regularly back up your QuickBooks data to avoid data corruption and loss.

Conclusion

 

QuickBooks Error PS060 can be a major hindrance in managing your payroll processes efficiently. By understanding the causes and following the troubleshooting steps outlined in this guide, you can quickly resolve this issue and get back to running your business smoothly. Remember, keeping your software and subscription details updated is key to avoiding such errors in the future. If you encounter any difficulties, don’t hesitate to reach out to QuickBooks support for professional assistance.

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